Last updated: September 15, 2026

We want you to be satisfied with your purchase from Carolinalinensdeal. If something isn’t right, our return process is designed to be simple and transparent.

Return Window

You may return eligible items within 30 calendar days of the delivery date. This 30-day window begins on the day the carrier marks your package as delivered.

Return Conditions

To be eligible for a return, the item must meet the following conditions:

  • Unused and in the same condition in which you received it.
  • Retained in its original packaging.
  • Free from damage that was not present at the time of delivery.

Items that have been used, washed, altered, or damaged after delivery do not qualify for a return unless the damage is a result of a manufacturing defect.

Defective or Incorrect Items

If you receive an item that is defective or different from what you ordered, please contact us within 7 days of delivery at info@carolinalinensdeal.com with your order number and photographs of the issue. We will cover all return shipping costs for defective or incorrect items and send you a prepaid return label. Once we receive the returned item, we will process your refund or arrange a replacement according to your preference.

Change of Mind (Remorse) Returns

If you wish to return an item because you changed your mind, the return shipping cost is covered by us as well — Carolinalinensdeal provides free return shipping for all eligible returns, regardless of the reason. There is no restocking fee and no restocking charge applied to any return.

Return Process

To initiate a return:

  1. Email us at info@carolinalinensdeal.com with your order number and the item(s) you wish to return.
  2. We will respond within 1 business day with a prepaid return label and return instructions.
  3. Pack the item securely in its original packaging, affix the prepaid label, and drop the package off at the designated carrier location.
  4. Once we receive and inspect the returned item, we will send you a confirmation email.

Return Address

All returns should be sent to:

Carolinalinensdeal
40078 Canton Court
Temecula, CA 92591
United States

Refund Timeline

Once your return is received at our facility, we will inspect the item and process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear on your statement, as this timeframe is determined by your bank or payment provider, not by Carolinalinensdeal.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund following the process above, then place a new order for the item you want. Placing a new order ensures the item ships to you as quickly as possible and avoids any delay associated with processing an exchange.

Non-Returnable Items

Items that have been used, washed, or altered after delivery are not eligible for return. Items returned without original packaging may be subject to inspection before a refund is approved.

Contact for Returns

For all return-related questions, reach us at info@carolinalinensdeal.com or +1 951-813-8199, Monday – Friday, 9:00 AM – 6:00 PM PT.